I installed Windows 10 on the day of release, whilst I’ve had no major issues with it I can’t say it’s been bug free. Certain that most things would be resolved quickly via a Windows Update (Which they were!) I wanted to ensure I was kept up to date, when I saw this screen.
After some time had passed I noticed that my updates were doing nothing – sitting at 0% with no network or disk activity confirmed that one of the bugs was indeed with the Windows Update service. After a quick search online I found that I wasn’t alone with this issue and started looking at a fix. I’m pleased to say that the fix for this issue is quick and easy – grab a notepad and take some notes or print this page and follow the steps to resolve the problem if you have them too.
First thing to do is to launch the command prompt as an administrator, to do this click on the start button, type cmd and at the top of the list you’ll be presented with an option reading “Command Prompt” with a sub title reading Desktop app.
Don’t select this just yet, right click on it and select the Run as administrator option from the sub menu.
If you’ve never used the command prompt before this may look a little scary, but it isn’t really – I learned to use computers this way so often take pleasure in using it.
Anyways, moving on! Within this window key in net stop wuauserv and press the enter key on your keyboard which will stop the Windows Update service, once confirmed key in net stop bits and press enter which will stop the Background Intelligent Transfer Service. You can close the command prompt window now, or type exit and press enter if you want to feel old school.
Note : if the Windows Update service didn’t stop for you (It’s uncommon, but happened for me) please read the step at the bottom of the page before continuing.
The next thing we’ll do is remove any files downloaded or being processed by the Windows Update service so we can start a fresh download of clean/problem free files. To do this click the start button and select File Explorer followed by This PC followed by the drive Windows is installed on (Probably Local Disk C:). With the files and folders in view, open Windows and then SoftwareDistribution – once in this folder delete all of it’s contents, the whole lot. (Screenshot above is a view of what it may look like before).
Once the folder is empty launch the command prompt again as instructed above this time using the commands net start wuauserv to start the Windows Update service, followed by net start bits to start the Background Intelligent Transfer Service.
Following this, you should be able to open the Windows Update screen and see the following screens as updates install.
|Updates installed, you may need to restart or press Check for updates to ensure there are no more.|
Windows update service didn’t stop? Not a problem. If the service failed to stop or caused an error message enter the command below into the command prompt…
taskkill /F /FI “SERVICES eq wuauserv”
This will kill the service, and allow you to proceed.